Reference

How hello777 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use the platform — and how we keep that information secure.

Account data protectedDANA, OVO, GoPay payment data securedNo third-party sale of your dataYou can request data access or deletionIndonesia-region eligible users only

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REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to know what personal data we hold, ask us to correct something, or request deletion of your account information, you can reach our support team through any of the channels below. We aim to respond to privacy-related requests within a reasonable timeframe, and we'll confirm receipt as soon as your message arrives. Where local law in Indonesia grants you specific data rights, we honour those requests to the extent permitted.

Live Chat Open the chat widget on any page of hello777. Our support team is available to handle account and privacy queries directly through this channel.

Email Support Send your privacy request or data query to our support email address, found in your account settings. Include your registered phone number so we can locate your record.

Account Settings Some data preferences — such as communication opt-outs and linked wallet details for DANA, OVO, or GoPay — can be reviewed and updated directly inside your account dashboard.

Data We Collect and Why We Use It

hello777 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, email address, phone number, and the payment method you register — whether that's DANA, OVO, or GoPay. We also collect your device type, browser session data, and IP address to keep your account secure and detect unusual

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login activity. When you make a deposit or request a withdrawal, your transaction reference and wallet identifier are logged against your account record so we can verify and process payments correctly. We do not store your full e-wallet PIN or password — those remain on your
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wallet provider's side. We use the data we collect to process your transactions, respond to account queries, detect fraud, and improve how the platform performs on mobile. We do not sell or rent your personal information to third parties for marketing. Some data may be shared
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with payment processors — such as the gateway that handles DANA or OVO transfers — strictly to complete your transaction. Retention periods vary: account data is kept while your account remains active, and transaction logs are retained as required by applicable financial compliance rules. Where local
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law in Indonesia requires us to respond to lawful data requests from authorities, we will do so. If you have questions about what we hold, contact our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a combination of technical controls and operational processes to keep your data safe. SSL encryption covers all data in transit between your device and our servers. Account logins include an OTP verification step sent to your registered mobile number, which means even if someone has your password, they cannot access your account without your phone. We review our data practices regularly and update this policy when our processes change.

Cookie Usage

We use cookies to keep your session active, remember your preferred deposit method — such as DANA or OVO — and analyse how pages perform. You can manage cookie preferences in your browser settings.

Data Retention

Active account data is kept while your account is open. If you close your account, transaction logs may be retained for the period required under applicable financial compliance rules in Indonesia.

Access Requests

You can ask us to confirm what personal data we hold about you, correct inaccurate records, or delete your account data. We process these requests through our live chat or email support channel.

Third-Party Processors

Payment processors handling DANA, OVO, and GoPay transfers receive only the data needed to complete your transaction. They operate under their own privacy terms and are not permitted to use your data for other purposes.

Privacy Policy Questions Answered

These are the questions we hear most often about how your data is handled on hello777. If your question isn't covered here, reach out via live chat or email and we'll give you a direct answer.

We collect your name, phone number, email, and the e-wallet details you register — such as your DANA or OVO account reference. Device type and session data are also logged for security.

We store your wallet reference and transaction ID to verify payments, but your actual wallet PIN and login credentials stay entirely with your GoPay or OVO provider. We never have access to those.

Yes. Contact us via live chat or email with your registered phone number and we'll confirm what we hold. We aim to respond to data access requests within a reasonable timeframe.

No. We do not sell or rent your personal information. Data is only shared with payment processors — like the gateway handling your DANA or OVO transfers — strictly to complete your transaction.

Account data stays on record while your account is active. After closure, transaction logs are kept only for the period required under applicable financial compliance rules. You can ask for specifics via support.

Send a deletion request through live chat or email, including your registered mobile number. We'll verify your identity, then process the request in line with what local law in Indonesia permits us to remove.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoHello777 Banking

How hello777 Handles Your Personal Information

Contact Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Cookie Usage

Data Retention

Access Requests

Third-Party Processors

Privacy Policy Questions Answered

01 What personal data does hello777 collect when I open an account?

02 Is my GoPay or OVO payment information stored on hello777's servers?

03 Can I request a copy of the data hello777 holds about me?

04 Does hello777 share my data with third parties for marketing?

05 How long does hello777 keep my account and transaction data?

06 How do I ask hello777 to delete my personal data?

Privacy Policy

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